Shipping & Returns

Hibiki-an ships worldwide directly from Uji in Kyoto, Japan.

Cost of Shipping

Hibiki-an ships worldwide directly from Uji in Kyoto, Japan. Our shipping fees are the same worldwide.

Order amount Standard International (*)
(not trackable)
Express International
(trackable)
Under US$36 Actual cost - see table below+ US$9.50
US$36 to under US$150FREE + US$9.50
US$150 or more - FREE

(*) Please note that now orders bound for some countries can be temporarily accepted only with Express International NOT Standard International due to issues with COVID-19. (more info, click here)

Standard International

FREE International Shipping on all orders of US$36.00 or more. (The US and a few other countries are temporarily excepted due to the COVID-19 issue. More info: click here)
Not trackable.
For orders less than US$36.00, we charge by weight using the following rates (rates are the same worldwide).

Express International

Add US$9.50 to standard international shipping.
All orders of US$150 or more get FREE Express International at no extra charge.
Delivered to you worldwide with a faster, more precise schedule, and is traceable (package location is tracked).

Standard International shipping rates (for under US$36.00 orders)

100g (3.53oz) --- US$3.50800g (26.24oz) --- US$17.60
200g (7.06oz) --- US$5.70900g (31.77oz) --- US$19.50
300g (10.59oz) --- US$7.601000g (35.27oz) --- US$22.80
400g (14.12oz) --- US$9.601200g (42.36oz) --- US$23.10
500g (17.65oz) --- US$11.601400g (49.42oz) --- US$25.60
600g (21.18oz) --- US$13.601700g (60.01oz) --- US$28.10
700g (24.71oz) --- US$15.601900g (67.07oz) --- US$30.60

Delivery time

Delivery time

(Please note: Delivery delays are expected during this holiday season due to the COVID-19 issue and year-end congestion in some locations, such as the EU, Singapore, Canada, and others, even if you are using Express International (Postal).)

Standard International

Once you order, the merchandise will usually reach you in 7 to 12 days from Kyoto, Japan. The delivery time is different for each destination, depending on the postal service and customs conditions in each country. This is not trackable.
In the rare case that customs checks the shipment, the package will likely need an additional week to reach its destination. Also please note that postal delivery service is especially congested at the end of the year around Christmas and New Years.
Therefore we cannot know exactly what date the merchandise will be delivered. Please place your order in a timely manner to allow for shipping time.

Express International

Express International Delivery has a faster, more precise schedule, and is traceable (package location is tracked). The delivery time is usually 4 to 8 days (*).
This is also a good option for gifts, especially during the busy winter holiday season when international shipping gets congested.

All orders of US$150 or more get FREE Express International shipping at no extra charge. If you order US$150 or more, you don't need to choose Express International Delivery Option, you will get this option automatically.

To track your package, please view your Order History in the Account Information section of our website, where you can check the shipment tracking details updated in real time.

(*) The delivery time is different for each destination, depending on the postal service and customs conditions in each country. Please note that we can't guarantee the delivery time or exact date of delivery.

DHL Express International

(DHL Express International Delivery can be chosen for orders bound for the US, Australia, and the UAE.)

  • - Add US$9.50 to standard shipping.
  • - Delivered to you worldwide with a faster, more precise schedule, and is traceable (package location is tracked).
  • - All orders of US$150 or more get Free International Express at no extra charge.
  • - DHL delivery option: Schedule Delivery, Signature Release, Leave with Neighbor, Collect from a DHL Service Point, Alternate Address, and Vacation Hold.

With DHL delivery option, you are able to decide how, when and where delivery takes place flexibly.

Schedule Delivery:
You can select the most convenient delivery date and/or time.
Signature Release:
Authorize delivery without signature in a specific place at your address.
Leave with Neighbor:
Authorize DHL to leave the shipment with a specific neighbor, with reception or security.
Collect from a DHL Service Point:
No more waiting at home. Instead, you can request collection from a Service Point nearby.
Alternate Address:
Authorize delivery of the shipment to a different address, such as your workplace, school or relatives.
Vacation Hold:
When you are away on vacation, DHL can hold the shipment up to 30 days from the original delivery date.

Shipping Resuming Status

(September 11th)
We already resumed shipping to Iceland, South Africa, Ecuador, and Kazakhstan using Express International (postal) and Standard International (postal). We strongly recommend that you choose the Express International Delivery option, which is fast and trackable. Standard International may significantly be delayed.
We strongly recommend that you choose the Express International Delivery option, which is fast and trackable. Standard International may significantly be delayed.

(August 16th)
We already resumed shipping to Indonesia, Slovakia, Turkey, and Belarus using Express International (postal) and Standard International (postal).

(July 1st)
We already resumed shipping to Italy and New Zealand using Express International (postal) and Standard International (postal).

(June 18th)
We already resumed shipping to Canada, Spain, Sweden, Denmark, Belgium, Czechia, Austria, Hungary, Bulgaria, Croatia, Lithuania, Poland, Luxembourg, and Portugal using Express International (postal) and Standard International (postal).

(May 29th)
We already resumed shipping to Norway, New Zealand, and the UAE, using DHL Express International. Express International (postal) and Standard International (postal) bound for above countries are now temporarily unavailable.

(May 10th)
We already resumed shipping to the US, Australia, and Singapore, using DHL Express International. Express International (postal) and Standard International (postal) bound for above countries are now temporarily unavailable.

Now Shipping to Most Countries (COVID-19 issue)

(Please note: Delivery delays are expected during this holiday season due to the COVID-19 issue and year-end congestion in some locations, such as the EU, Singapore, Canada, and others, even if you are using Express International (Postal).)

As shown in the below chart, at last, we are now able to ship to most countries, though the situation is still not fully back to normal.
Orders bound for some countries (like the US, Australia, the UAE, etc.) still can be temporarily accepted only with DHL Express International NOT Standard International.
We are still temporarily unable to ship to some countries, such as Israel, Russia, Ireland, Ukraine, etc. And deliveries can be delayed due to each country’s situation.

We strongly recommend that you choose the Express International Delivery option, which is fast and trackable.
We, Hibiki-an are cooperating closely with Japan Post to get detailed information.

Latest Flight Status (as of November 11th)

  • 〇: Almost normal delivery time, though there are some delays.
  • △: Significantly delayed, though flights are not stopped.
  • ×: Stopped flights
Flights (bound for) Express
International
(Postal)
Standard
International
(Postal)
DHL Express
International
United States ××
Canada ×
Australia ×
United Kingdom
Switzerland
Italy
Germany
Singapore
France
Spain
Norway
New Zealand
Israel ××
Russia ××
Netherlands
Hong Kong
Sweden
Denmark
Belgium
Czechia
UAE ××
Finland
Austria
Thailand
Hungary
Ireland ××
Bulgaria
Ukraine ××
India ××
Romania ××
Brazil ××
Croatia
Indonesia
Lithuania
Poland
Slovakia
Malaysia
Mexico
Philippines
Iceland
Turkey
Latvia
Serbia
Saudi Arabia ××
Taiwan
Lebanon
Luxembourg
Vietnam
South Africa
Ecuador
Qatar
Cambodia
Portugal
Kazakhstan
Belarus
Estonia
Slovenia

Customs Duties and Taxes

Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive your order.

  • Rates of Customs Duties on Tea Leaves
    • United States---no duty
    • Canada---no duty
    • Australia---no duty
    • United Kingdom---no duty up to 32 Pound (3.2 % over 32 Pound)
    • European Union---no duty up to 45 Euro (3.2 % over 45 Euro)
    • United Arab Emirates---no duty
    • Brazil---no duty up to 50US dollar (10% over 50US dollar)
    • Russian Federation---no duty up to 5,000US dollar (20% over 5,000US dollar)
    • Singapore---no duty
    • Taiwan---no duty up to 300TW dollar (19.4% over 300TW dollar)
    • China---no duty up to 1,000 Yuan (15% over 1,000 Yuan)
    • The Republic of Korea---no duty up to 100,000 Won (513.6% over 100,000 Won)
  • Only a few countries prohibit importing tea leaves
    • Nigeria
    • Colombia
    • Sri Lanka

Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel (especially in the EU region). It depends on each country’s regulation, order contents, order amount, or each circumstance. We don’t charge you any taxes with your order payment. And we are unable to bear any responsibility for any taxation issue. For more details about what taxes may be required in your country, please contact the tax or customs authority in your country.

Packing

We are very concerned about environmental destruction in the world. Environmental destruction and pollution have an impact on all life, but especially on farms, which depend on the land.
We wrap our parcels as simply as possible, while still being well protected during delivery. The simple packaging also saves on international shipping costs and gives our customers the lowest possible price for high-quality tea.

Return and Reshipping Policy

We will gladly exchange damaged, defective, or wrongly shipped items. Additional shipping will be paid by Hibiki-an. If you receive a damaged or defective item, please save the item and all packaging for inspection by the carrier. Please notify Hibiki-an of the damaged or defective item within one week after you receive the order.

Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly. In addition, after your order is shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise.

In the unlikely event that your order of tea or tea ware does not match with your liking, you may exchange for any item with a price less than or equal to the price of the original item, as long as you agree to the following: When you ship the return item back to us, the parcel must be insured for the full value of the item, and you are responsible for paying all shipping costs. We can only accept new unopened tea packages, and new unused tea ware. The replacement items will be shipped after the return items arrive back to us safely. Please notify Hibiki-an of the exchange request within one week after you receive the order.