Japanese Green Tea

Hibiki-an ships worldwide directly from Uji in Kyoto, Japan.

Cost of Shipping

Our shipping fees are the same worldwide.
Free international shipping on all orders of US$38.00 or more. And free shipping on all tea ware and gift items!

For orders less than US$38, we charge by weight using the following rates (rates are the same worldwide):

100g (3.53oz) --- US$3.30 200g (7.06oz) --- US$5.10 300g (10.59oz) --- US$6.90 400g (14.12oz) --- US$8.70 500g (17.65oz) --- US$10.50 600g (21.18oz) --- US$12.30 700g (24.71oz) --- US$14.10

800g (26.24oz) --- US$15.90 900g (31.77oz) --- US$17.70 1000g (35.27oz) --- US$20.85 1200g (42.36oz) --- US$20.85 1400g (49.42oz) --- US$23.10 1700g (60.01oz) --- US$25.35 1900g (67.07oz) --- US$27.60

Delivery time (including customs)

Once you order, the merchandise will usually reach you in 7 to 12 days from Kyoto, Japan. The delivery time is different for each destination, depending on the postal service and customs conditions in each country.
In the rare case that customs checks the shipment, the package will likely need an additional week to reach its destination. Also please note that postal delivery service is especially congested at the end of the year around Christmas and New Years.
Therefore we cannot know exactly what date the merchandise will be delivered. Please place your order in a timely manner to allow for shipping time.

All transactions on our website, Hibiki-an, are settled on a US Dollar basis. Recently the US Dollar has been weakening against almost all other major currencies (Euro, Pound, Canadian Dollar, Australian Dollar, and so on).
If you live in a country where the currency is not the US Dollar, then you will get a currency gain (a good exchange rate) by ordering with us right now. For customers living in the US, the currency exchange rate at Hibiki-an will be the same as before, since all of our prices are already in US Dollars.

Taxes

We, Hibiki-an ships worldwide directly from Uji in Kyoto, Japan where we are located. Therefore we are not imposed any taxes (eg; Sales tax, Consumption Tax, etc.) by the Japanese Administration or the governments of any other countries. It is NOT necessary that you pay any taxes when you place an order with us.
However if you live in a country that happens to impose a customs duty on tea leaves or our other products, you may have to pay a customs duty. For more information regarding customs duties, please see below.

Customs Duties

Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive your order.

• Rates of Customs Duties on Tea Leaves
  • United States---no duty
  • Canada---no duty
  • Australia---no duty
  • United Kingdom---no duty up to 32 Pound (3.2 % over 32 Pound)
  • European Union---no duty up to 45 Euro (3.2 % over 45 Euro)
  • United Arab Emirates---no duty
  • Singapore---no duty
  • Taiwan---no duty up to 300TW dollar (19.4% over 300TW dollar)
  • China---no duty up to 1,000 Yuan (15% over 1,000 Yuan)
  • The Republic of Korea---no duty up to 100,000 Won (513.6% over 100,000 Won)

• Only a few countries prohibit importing tea leaves
  • Nigeria
  • Colombia
  • Sri Lanka
  • India

Packing

We are very concerned about environmental destruction in the world. Environmental destruction and pollution have an impact on all life, but especially on farms, which depend on the land.
We wrap our parcels as simply as possible, while still being well protected during delivery. The simple packaging also saves on international shipping costs and gives our customers the lowest possible price for high-quality tea.

Return and reshipping policy

We will gladly exchange damaged, defective, or wrongly shipped items. Additional shipping will be paid by Hibiki-an. If you receive a damaged or defective item, please save the item and all packaging for inspection by the carrier.
Once shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise.

Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly.