Japanese Green Tea

Hibiki-an

Genuine Japanese green tea shipped worldwide directly from our tea farm
in Uji, Kyoto, Japan.     We are proud of our quality and value.

Tea Plantation 
 

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F.A.Q.
Q 1. How can Hibiki-an offer such low prices for superior quality tea?

Because our tea is shipped directly from the Hibiki-an farm in Uji, we can offer you the freshest and highest quality tea for the lowest possible price. Online direct sales enable us to offer you a lower price by eliminating the extra costs associated with wholesalers and retailers. You will not find a Japanese green tea of this superior quality for a lower price anywhere.
(You can see further information by clicking here.)

Q 2. Is all of the tea sold at Hibiki-an Ichiban Cha (the first pick)?

At our family farm, we gather tea leaves two to five times per year for sale in Japan. But all of the tea sold at our website store, Hibiki-an, is Ichiban Cha -- the first pick.
(You can see further information by clicking here.)

Q 3. Is the tea produced in Uji, Kyoto really better than other Japanese green tea?

Tea grown in Uji and Kyoto is famous because of the history and traditions which began in the area over 1,000 years ago. Also it's the perfect climate for growing tea.
The tea industry in Uji, Kyoto have historically produced high quality tea sot that the various expertise regarding high quality tea has accumulated in Uji, Kyoto for long time.
(You can see further information by clicking here.)

Q 4. Are all of the tea leaves sold at Hibiki-an grown only in the Uji region of Kyoto or are they mixed with tea leaves grown in other locations?

All of Hibiki-anfs tea leaves are grown only in the Uji region of Kyoto, Japan.
Though Uji tea is very precious and envied, it represents only about 3 to 5 percent of all Japanese tea. The Kyoto Tea Cooperative Association does allow Kyoto tea to be mixed with teas of similar flavor and quality from surrounding areas of Kyoto, as long as it is less than half of the tea mixture. However, Hibiki-an does not mix our teas with teas from other regions. The excellent flavor of Hibiki-anfs top grade Uji teas can only be created in Uji, not by mixing teas with the surrounding regions. Therefore, all of the teas sold at Hibiki-an are grown only in Uji.

Q 5. How long will it take for my package to arrive?

Once you order usually the merchandise will usually reach you in 5 to 10 days from Kyoto, Japan. The shipping time is different for each destination, depending on the postal service and customs condition in each country. Although it is infrequently that customs check our shipment to you, in this case, it will need about another one week.

Q 6. How much does shipping cost?

Please consult "Shipping & Returns".

Q 7. Is it necessary that I pay any taxes when I place an order with Hibiki-an?

We, Hibiki-an ship worldwide directly from Uji in Kyoto, Japan where we are located. Therefore we are not imposed any taxes (eg; Sales tax, Consumption Tax, etc.) by the Japanese Administration or the governments of any other countries. It is NOT necessary that you pay any taxes when you place an order with us. However if you live in a country that happens to impose a customs duty on tea leaves or our other products, you may have to pay a customs duty.

Q 8. Do I be imposed a custom duty on Japanese tea leaves when I place an order with Hibiki-an?

Many countries (eg; US, UK, Canada, Australia, United Arab Emirates, Singapore etc.) don't impose custom duties on Japanese tea leaves. Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive your order. For more information regarding Rates of Custom Duties on Tea Leaves, please consult "Shipping & Returns".

Q 9. What is the alternative payment way when you can't complete the regular order process with credit card?

We recommend you pay by credit card. But the on line credit card verification system is infrequently fragile due to the congestion, imperfect cooperation, and so on.
When you are completely unable to order by credit card, if you have an account at 'Paypal', we are also exceptionally able to receive a payment with 'Paypal.' Please let us know the items, each quantity, and delivery address that you need. Then we let you know details to order.

Q 10. If I forget my password, how can I request a new one?

When you forget your password, you can easily request a new one. Just click on the link "Password forgotten? Click here." The new password will be sent to your email address registered to our web site. Then, you can also change the password to one that you will easily remember. For more information, please consult "Conditions of Use".

Q 11. Although I requested a new password, I never received an email from Hibiki-an with the new password. What happened? What should I do?

Occasionally these emails are blocked by Anti Spam software or something at your PC or provider's email service. This happens because these emails are automatically generated and therefore your Anti Spam software, provider's email service, etc. thinks it is spam or junk mail and blocks the email. In this case, would you please let us know, check your PC, or ask your mail provider? As soon as you let us know, we will send you a new password immediately.
Please go to "Contct Us".

Q 12. Would you give me some hints on how to brew the perfect cup of Japanese green tea?

Please consult "How to Enjoy Green Tea".

Q 13. Is there a certain kind of water that is best for brewing Japanese green tea?

Please consult "How to Enjoy Green Tea".

Q 14. What is the best way to store green tea? How do I keep it fresh?

Please consult "How to Enjoy Green Tea".

Q 15. Can I purchase Hibiki-an green tea wholesale?

We offer wholesale prices to restaurants, cafes, and tea shops like below. Green tea sold at retail shops is often dry, stale and flavorless because of poor quality control standards. We have very high quality control standards from our farm to your doorstep. To ensure that our customers consistently receive a fresh and high quality product, we unfortunately cannot sell to wholesalers, or internet retail stores.
If you are a regional retailer who would like to sell high-quality Japanese tea, and are willing to keep our tea in excellent condition, we would certainly consider selling our tea to you wholesale and provide you with instructions on how to properly store the tea to retain its quality and freshness.
Please feel free to contact us with any questions. Can you please let us know details of your demands (Kinds of tea, Quantity etc.) and your business (style, location etc.)?


 
 
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